Returns

Draft, pending review. This page has not yet been reviewed by the company or a lawyer. Details in [brackets] are still to be filled in.

Last updated October 2026

Before you send anything

Tell us what happened. Sign in to the customer portal and open a return request for the device, or contact support. We'll confirm whether a return is needed and give you shipping instructions. Please don't send equipment until we approve it.

What happens next

1. We approve the return and send instructions.
2. You ship the device with the reference number we give you.
3. We assess it and, if needed, repair or replace it. You can follow progress in the portal.
4. We return the repaired or replacement device.

Costs

Repairs covered by the warranty are free. For anything else we send a quote first. [Shipping cost rules to be confirmed.]

To do before launch: confirm the return period, who pays shipping, and restocking terms for new-device returns.

Questions about this page: info@marksondental.ca.