Technical support terms

Draft, pending review. This page has not yet been reviewed by the company or a lawyer. Details in [brackets] are still to be filled in.

Last updated October 12, 2026

This is a summary of Markson Dental Systems' published remote-support acknowledgment. Read the original for the complete terms that apply when arranging service.

Read the support acknowledgment (PDF)

Installation and charges

The purchase includes one initial remote installation session for up to six designated computers. Later installations and work outside product warranty are billable. The published rate is $59 per 30 minutes, plus tax, billed in 30-minute increments. Confirm the applicable currency and current quote when booking.

Before the appointment

Arrange access to the required computers and administrator credentials. Computer changes, network/security problems, data recovery and third-party imaging software issues fall outside product warranty.

Patient information during support

A technician may see patient information displayed during a session. Where necessary for troubleshooting, relevant images may be securely shared with a technical partner subject to applicable privacy requirements. This is separate from Filter Studio, which processes images locally without uploading them.

Arrange support and review the terms before booking.

Questions about this page: info@marksondental.ca.